FAQ1. What ingredients do you use in your soaps?
Our soaps are made with high-quality, natural ingredients such as olive oil, coconut oil, kokum butter, essential oils, and dried herbs. We never use chemicals, synthetic fragrances, and artificial dyes. 2. Are your soaps handmade? Yes! All of our soaps are handcrafted in small batches to ensure quality, freshness, and care in every bar. 3. Is your soap suitable for sensitive skin? Absolutely. Many of our soaps are formulated specifically for sensitive or dry skin. Three of our soaps, Mountain Pure, Oh Lardy! - Unscented, and Charcoal Scrub w/Neem, are both unscented. 4. Do you offer vegan or cruelty-free options? Currently, all but one of our soaps, Oh Lardy!, are 100% vegan and all are cruelty-free. We never test on animals, and we work with suppliers who share our values. 5. How long does one bar of soap last? One bar typically lasts 4 weeks. Factors to consider are: how many people are using the bar, how often you shower or bathe, and how the bar is used. To extend its life, keep it dry between uses using a draining soap dish. 6. How should I store my soap? Store in a cool, dry place away from direct sunlight. After use, let it dry on a well-ventilated soap dish to prevent melting. 7. Can I use your soaps on my face or hair? All of our soaps are multi-purpose. Mountain Pure, is a great shampoo and beard soap. Future soaps will be specifically created for shampoo and beard use. While natural soap is great for your skin and hair, it will still sting your eyes. 8. What is your return policy? Due to the nature of our products, we cannot accept returns on opened items. However, if there’s an issue with your order, please contact us within 7 days of receiving it and we’ll make it right. 9. How long will it take to receive my order? Orders are typically processed within 2–3 business days and shipping takes 3–7 business days depending on your location. You’ll receive a tracking number once your order ships. 10. Why is lye used to make soap? Lye is essential for the chemical reaction called saponification, which turns fats and oils into soap(salts of fatty acids) and glycerin(a moisturizing byproduct). There is no lye left in the final product because it is all used up to make a wonderful bar of suds. |
If you have further questions, please contact [email protected].